TLS is the cryptographic protocol that provides security on the modern web. When a browser (including those on an MFP) reach up to our server, the communication is encrypted according to this protocol.
Recently, our hosting providers have started to forbid older versions of TLS from routing to our application. If a browser only supports TLS 1.0 or 1.1, it is no longer directed to the StratoQ application. Also, an extension to TLS, Server Name Indication (SNI), is also required.
If a device does not support TLS 1.2 or SNI, it will no longer be routed to our our server and the user will see a "cannot connect" error. It may be possible to enable these protocols via a device setting or a FW update. If you're experiencing issues, please work with your hardware manufacturer to enable TLS 1.2 and SNI, or upgrade your devices.
Unfortunately, for security reasons we cannot get around this requirement. SNI and TLS 1.2 have become universal in the web framework, and we do not expect these restrictions to loosen.