StratoQ a true cloud application, meaning that all communication is client-initiated and no special firewall rules or open ports need to be created on your local network.  Generally, all that is needed is an internet connection from your PC, mobile device, and copier, and they don't even need to be on the same local network or VPN.

However, in some environments we find that local endpoint protection, proxies, or local firewall rules can affect our app at both the desktop and MFP.  In these cases, it's helpful to know what URLs our app is contacting and when so you can properly allow the traffic on your network.

Both the StratoQ desktop apps and the MFP need to be able to communicate freely with the following base URLs.  All traffic is CLIENT-INITIATED.

https://app.stratoq.com

https://s3-us-west-2.amazonaws.com

https://<region>.amazonaws.com

Local Antivirus 

Sometimes a locally-installed anti-virus application can affect the behavior of the StratoQ printer.  For instance, if there is a local endpoint protection on the PC or an active threat scanning service it could cause our job conversion and upload processes to fail.  In order to ensure proper functionality, you may need to exclude the StratoQ program files folder from the AVS service.

The application also stores registry entries for both the PC and the user.  If some local policy is wiping these or preventing access it could cause print jobs to disappear.

HKEY_LOCAL_MACHINE\SOFTWARE\Stratoq

HKEY_CURRENT_USER\Software\Stratoq

HKEY_CURRENT_USER\Software\CTPW Data