If some users would like to still print directly to the MFP using the device-specific driver it can be accomplished by setting certain fields in the driver, or by configuring the user entries via the StratoQ admin page.

By default, StratoQ will refuse any direct/remote print jobs unless the login name that comes with the job matches one of our known users.

Configuring the Local Username field at StratoQ.com

Each user at StratoQ.com has a field called "Local Username".  By default, StratoQ will use the part of the email address before the @.  So, for example, if your G Suite™ username is john.doe@customer.com StratoQ will first try to match John.Doe when it receives a direct print job.  If your local/domain username does not fit this pattern, the administrator can set a value manually for each user in the "Domain Name" field.

This also lets the administrator set a random or secret value here in cases where the users can configure their own advanced driver settings.  As long as the value in the driver settings matches the value for a user at StratoQ.com, the job will be allowed and tracked to that user.

OSX

Although OSX does a good job adding Bonjour printers automatically, these do not use the device-specific driver.  In order to direct print to a Ricoh MFP using StratoQ you'll need to download and install the actual device driver, and set up a printer that uses this driver.  Otherwise, you won't have access to the correct username field.

https://www.ricoh-usa.com/en/support-and-download

Windows

Open up the driver and go to Printer Properties > Job handling. Set the user's StratoQ login name.