When StratoQ is installed on the device it is an authentication app, and the device is locked down. In order to install the app on the device you should follow the following instructions.
- SMART Operating Panel (SOP), Generation 2 and above
- PS kit or emulated PS kit (must be able to print PDFs)
Supported devices (as of July 2019)
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First you need to put the device into service mode and apply a few settings. If you're unsure how to do do this, please contact your authorized Ricoh provider.
Once you're in Service mode, press "System SP"
Page down to SP-5XXX Mode >
Page down to 5401
Type 0 # - The code next to (7) should read 00000001
(The 0 here is the last bit and pressing it will toggle the last bit between 0 and 1)
Now navigate to the 5490 button (MF KeyCard) using the Page down button and press it, then press on the 1 button for Job Permit Setting.
Press 1 #. Now press on the Exit button and then on the next screen, the Exit button again.
You should reboot the device after doing all this.
Now you need to install a couple of apps on the device and set a few device settings. Scroll to the bottom of this FAQ to download the apps. Go to the admin page of the device (http://ipaddress) and log in as the admin. Go to Device Management > Configuration > Extended feature Settings > Install.
Select Local File and click on the Choose File button. Select the M2a_SmartScanEx.zip file and click the Display Extended Feature List button. This operation takes some time with no feedback so allow around 30 seconds or more for this to complete.
The app will display below after it is uploaded. Select it and click "Install" > OK.
Next you need to set the authentication settings on the device. Go to Device Management > Configuration > User Authentication Management.
Set the drop-down to "Custom Authentication" and wait for the page to refresh and display more options. Then scroll to the bottom an un-tick all the available boxes.
Now Go to Device Management > Configuration > Administrator Authentication Management. Set ALL options in each section to ON and click OK.
Now go to Device Management > Address Book. If there are any local users left over from other applications or prior configurations, delete them. Go to the "Maintenance" tab and set the "Auto Delete User in Address Book" to ON.
Install the Main StratoQ Application
Now that all the pre-reqs are set, go to Device Management > Configuration > Extended Feature Settings > Install.
Select Local File and click on the Choose File button. Select the STQ.zip file you were provided and click on the Display Extended Feature List button. This operation takes some time with no feedback so allow around 30 seconds or more for this to complete.
Select the app and click "Install" > OK
After this is done you should see the status change on the device panel. Don't worry about this for now, we have a few more settings to change before registering the MFP.
Once the installation is complete go back to the admin page of the device and go to Device Management > Configuration > Printer > Basic Settings. Set the "Tray Setting Priority" settings to Driver/Command.
Now go to Device Management > Configuration > Device Settings > Print Volume Use Limitation.
Change the Machine Action When Limit is Reached to Stop Job
Change the Unit Count Settings for Copier Color and Black & White to 0
Change the Unit Count Settings for Printer Color and Black & White to 0
Turn Tracking Permission and Stop Printing to On under Enhanced Print Volume Use Limitation
Click on the OK Button
note: some of these options will only appear if the application was properly installed first.
Login as a customer admin at StratoQ.com and go to Settings > Install PIN. Generate a PIN...this will be valid for a few days. You'll use this PIN to tell the device to tie this device to your customer account at StratoQ.com.
If the app was installed properly on your device you should see a menu with a few options for the different StratoQ regions. Select the correct one for your account.
Next, you should be prompted to enter the install PIN you just generated. After you click OK the installation should complete and you will see the StratoQ login screen. This device will now appear in the "Devices" section of the StratoQ.com admin page. Each device can only belong to ONE customer at a time, and only your allowed users can access the device.