StratoQ Website Privacy Policy

Last updated Feb 1, 2020

What data do we collect?

We will require you to give certain information in order to configure our service, such as company name, contact information, domain and time zone.  This information helps us track usage and billing with our resellers, and in many cases it is necessary for key features of the application.

User information:

Collection of basic information about your end users is necessary to provide reporting services and personal customization of the product.  Any user information that is not required for an administrator-required feature or setting will be requested on an opt-in basis.  Some sample data points we collect are email address, user name, and customer domain.

Usage statistics and metrics:

StratoQ records interactions with its servers from MFPs, and keeps a record of interactions with third party services (E.g. Google) done on behalf of end user requests. We record details such as the device id from which the request was made, the time, IP address and other details. StratoQ uses this information for operational purposes as well as for improving the service.

Information about your documents:

In certain cases we will access the documents users print and scan as they pass through our services.  In most cases, this is done only when a feature or setting is activated that requires it.  Reasons for this access may include workflow scanning, predictive analysis, or compliance rules.  StratoQ will also record metadata about print and scan jobs, although not all of this data will be permanently stored.

Why do we collect this data?

Functionality

Much of the data we collect about our customers and users is necessary to provide our feature set in the first place.  For instance, StratoQ must request a list of documents from your cloud service in order to display them to you for printing at the MFD (multi-function device).

Licensing

In order to make sure that our customers are using our service in accordance with their usage contract, we often need to verify user and device information.

To safeguard our service

Knowing who, what, and where is important when it comes to guarding our customers’ data.  We use this information to keep your data secure and private.

To market our products

We will never give out specific information about your account or your users unless you explicitly allow us to do so.  However, we may use generic metrics about how you use the application, such as average number of users and print volume.

To improve our service

We’re always working to make your experience secure, fast, and easy-to-use.  In order to do this we sometimes need to track how your users interact with the application, both at their computer and at the MFD.

Who will we share this with?

Employees and contractors Our developers, designers, support agents, and sales team sometimes need to access customer data in order to troubleshoot or market the service.  This access is logged where possible, and is subject to our Security Policy.  Access by Tier 1 support and marketing/sales will only be done with customer permission.

Current customers:

Different users and administrators within your account will have access to data based on their role.  These roles can be configured by your account administrator, and can be revoked at any time.  We allow you to grant access on an opt-in basis, so by default users may only access their own data unless explicitly given permission otherwise. 

Potential customers:

We will sometimes use anonymous statistics to market our product, or we may announce the name of a new customer has signed on.  Specific information about your account such as user info or usage statistics will not be shared. You can request that we keep your information anonymous by contacting security@pdxware.com.

Law and order

When requests are made by governmental agencies we seek to protect your right to privacy and security.  When such requests are made we promise to review and scrutinize the request, and to narrow it as much as possible.

Change of Ownership

If we were to merge with or be acquired by another company, we may share information with them.

How do we protect your information?

We will protect your data and information from malicious and accidental intrusions according to our Security Policy. 

Cookies:

Sometimes are stored in order to improve the performance of our application and to aid user functionality and security.  These cookies may be used at the desktop browser application as well as on the embedded browser of the MFD.  These cookies will never contain sensitive information such as a user password. 

Changes to our Privacy Policy:

If we decide to change our Privacy Policy, we will post those changes on this page, and/or update the Privacy Policy modification date at the top of this page.

Contacting Us:

If there are any questions regarding this Privacy Policy, or would like to request that your information is modified or removed from our records, you may contact us using the information below.

PDXware

2505 SE 11th Ave, Suite 354, Portland OR 97202

feedback@pdxware.com