If some users would like to still print directly to the MFP using the device-specific driver it can be accomplished by setting certain fields in the driver, or by configuring the user entries via the StratoQ admin page.

By default, StratoQ will refuse any direct/remote print jobs unless the login name that comes with the job matches one of our known users.

Configuring the Local Username field at StratoQ.com

Each user at StratoQ.com has a field called "Local Username".  By default, StratoQ will use the part of the email address before the @.  So, for example, if your G Suite™ username is john.doe@customer.com StratoQ will first try to match John.Doe when it receives a direct print job.  If your local/domain username does not fit this pattern, the administrator can set a value manually for each user in the "Domain Name" field.

This also lets the administrator set a random or secret value here in cases where the users can configure their own advanced driver settings.  As long as the value in the driver settings matches the value for a user at StratoQ.com, the job will be allowed and tracked to that user.

Windows

Open up the driver and go to Printer Properties > Job handling. Set the user's StratoQ login name.

Print Server Deployment

If you would like to push these logical printers out to user desktops via a print server, and if the Windows login name matches the beginning part of the user's Google/MS365 login, you can use the following setting to set it automatically.

Printer properties > Configuration > Printing Policy > check 'use Windows Login Name as “Login Name”’

Mac OSX

Create a printer using the PPD driver from Sharp.  In the setting for the printer select "Show details" and then open the "Job Handling" drop-down.  Set the user's StratoQ login name.

Error Handling 

If a user is submitting print jobs and nothing is coming out at the Sharp MFP, check the device logs for the error code.

System Settings > System Control > View Job Log

Check the error code against the device's manual.  Some common cases are...

• The device is unable to handle one of the finishing options specified in the driver
• The user's role prevents them from printing the job with the finishing options specified (i.e. simplex or color)
• The device is in error status
• The user's quota is empty and it was rejected by StratoQ